Help & Questions
Helpful guidance for choosing, installing, and caring for your Luminsparkle lighting.
How long does it take to receive my order?
Most standard lighting orders are processed within 1-3 business days before shipment. Custom lighting, special finishes, and project quantities may need additional production time, which we will confirm before fulfillment.
What types of lighting do you sell?
We focus on home and interior lighting, including wall sconces, pendant lights, table lamps, floor lamps, and selected custom lighting solutions for residential and commercial spaces.
Are your fixtures suitable for indoor use?
Most Luminsparkle products are designed for indoor dry locations. Always check the product page before installing a fixture in bathrooms, covered patios, kitchens, or any damp or outdoor area.
Are bulbs included?
Bulb inclusion depends on the product. Some fixtures use replaceable bulbs such as E26 bulbs, while others may include integrated LED components. Please review the product details before purchase.
Can I use a dimmer switch?
Dimming depends on the fixture, bulb, driver, and wall switch. If a product is dimmable, it will be noted in the product details. For replaceable-bulb fixtures, use a compatible dimmable bulb and dimmer switch.
How do I choose the right size?
Measure the wall, ceiling height, table, bedside area, or room where the fixture will be installed. If you are unsure, send us photos and measurements and we can help recommend a suitable scale.
Do I need an electrician?
Plug-in lamps and plug-in wall sconces are generally easier to place. Hardwired fixtures should be installed by a qualified electrician and always according to the included instructions and local electrical codes.
Can you customize a light for my project?
Yes. We can review requests for custom sizes, finishes, colors, cord lengths, installation types, quantities, or project-specific lighting specifications.
What should I do if an item arrives damaged?
Email us with your order number and clear photos of the product, packaging, and shipping label. Please keep the packaging until our team has reviewed the issue.
What is your return policy?
Standard unused and uninstalled lighting may be eligible for return if it is in original condition and packaging. Custom-made or special-order lighting may not be returnable unless damaged or defective.
Still have questions?
Our team can help with product selection, installation questions, replacement parts, or custom lighting requests. Contact us at support@luminsparkle.com.